Consumer Information

If you order from the site as a consumer, the following remedies are available to you.

Data of the service provider

Name: Sarinay Dávid egyéni vállalkozó
Registered seat: 1076 Budapest, Péterfy Sándor utca 9. 8/26.
Registration number: 57905657
Tax number: 59861010-1-42
E-mail: info@xlntbi.hu
Phone: 20/962-2176

Filing a complaint

A complaint can be filed at info@xlntbi.hu or by phone at 20/962-2176. We investigate the complaint and respond in writing within the statutory deadline.

Conciliation body (Békéltető testület)

To resolve a consumer dispute out of court, the consumer may turn to the conciliation body (békéltető testület) competent for their place of residence or stay. The contact details of these bodies can be found at bekeltetes.hu.

The body competent for the service provider's registered seat: Budapesti Békéltető Testület, 1016 Budapest, Krisztina krt. 99. III. em. 310., posta: 1253 Budapest, Pf. 10., telefon: +36 1 488 2131, e-mail: bekelteto.testulet@bkik.hu.

Consumer protection authority

A consumer protection authority procedure can be initiated at the county (metropolitan) government office competent for the consumer's place of residence. Contact details can be found at kormanyhivatalok.hu.

For the service provider's registered seat: Budapest Főváros Kormányhivatala Fogyasztóvédelmi Főosztály, 1051 Budapest, Sas utca 19. III. em., e-mail: fogyasztovedelem@bfkh.gov.hu.

Online dispute resolution

For disputes related to products purchased online, the European Commission's online dispute resolution platform can also be used, where available for the given type of case.

Judicial proceedings

The consumer is entitled to enforce their claim arising from a consumer dispute before a court, in accordance with the rules of civil procedure.